Retail and Distribution Services
Sector Specific Qualifications & Standards
Whether you are the owner of the shop or the warehouse/distribution centre, or are looking for a career in retail, Ringa Hora has qualifications and also develops unit standards to help you gain the sales, service, merchandising, distribution and management expertise you need to keep customers satisfied and business successful.
Retail, Sales and Distribution
Retail, Sales and Distribution.
Excellent customer service is the basis of the success of some of the country’s most popular retailers, - businesses which make selling better for the bottom line because their people have the retail and sales skills, they need to make shopping a pleasure for customers. In the Distribution area Ringa Hora also aims to help you lighten the load with qualifications and training standards that enable learners to gain what they need to provide an excellent service; for example – vital health and safety knowledge, planning, logistics, maintenance, supply, and warehouse management expertise.
Find a Retail, Sales or Distribution qualification
New Zealand Certificate in Retail (Customer Service and Sales Support) (Level 2) (40 credits) [NZQF Ref: 2234(external link)]
New Zealand Certificate in Retail (Level 3) (60 credits) [NZQF Ref: 2235(external link)]
New Zealand Certificate in Retail (Level 4) (60 credits) [NZQF Ref: 2236(external link)]
New Zealand Certificate in Sales (Level 3) (70 credits) [NZQF Ref: 2237(external link)]
New Zealand Certificate in Sales (Level 4) with optional strand in Sales Prospecting (75 credits) [NZQA Ref: 2238(external link)]
New Zealand Certificate in Distribution (Level 3) with optional strand in Mechanised Goods Handling (65-70 credits) [NZQF Ref: 2572(external link)]
New Zealand Certificate in Distribution (Level 4) (60 credits) [NZQF Ref: 2573(external link)]
Find a Retail and Wholesale Services or Distribution unit standard
Search for Retail and Wholesale Services unit standards here:
Search for Distribution unit standards here:
Current and upcoming reviews
The next qualification reviews are planned as follows:
Ringa Hora Services Workforce Development Council will review 164 unit standards during 2022 [DOCX, 39 KB]. You can express your interest to join the Review Panel or the E-mail network. You are also welcome to send us comments and suggestions that might inform the review.
Members of the e-mail network will receive regular updates with opportunities to contribute feedback, opinions, and ideas. We are happy to add people to the email network at any time. If you wish to be included in the email network, please send your request to firstname.lastname@example.org.
Any comments and suggestions that might inform the review panel can be forwarded to email@example.com.
The generic skills for service delivery are used across many training programmes for qualifications covered by Ringa Hora and many other sectors.
There are no specialist qualifications in this area. But the skills contribute to competency in a wide range of sector qualifications.
Find a Service Delivery standard
Search for Service Delivery unit standards here:
Current and upcoming reviews
There are currently no reviews of Service Delivery unit standards. The next review is due 31 December 2025.
Ringa Hora WDC works with industry, employers, professional groups, and other stakeholders to develop qualifications that are fit for purpose. If you wish to be involved in any of the current or upcoming reviews, provide feedback, or have any questions, please email firstname.lastname@example.org